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A better benefits experience

Your business is unique. So are your group benefits needs.
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Equitable® offers a better benefits experience, with group benefits solutions to support your employees’ health and wellness needs. Our top-notch service helps ensure every interaction with us is effortless.

Our group benefits solutions


With laser focus on your employees’ holistic health and wellness needs, we offer valuable solutions including:
  • Life, accident and critical-illness insurance
  • Health and dental insurance
  • Disability management solutions
  • Health-care and taxable spending accounts
  • Health, wellness and online services
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We also support you through:

  • Fraud detection and prevention
    Benefits fraud can lead to increased premiums. With the help of artificial intelligence (AI), we scour our claims data and audit suspicious activity.

  • Drug plan management 
    Our in-house pharmacy experts help us implement smart controls to proactively manage the risks from high-cost drugs.

  • Disability management 
    We actively manage claims and tailor return-to-work solutions to fit the needs of the plan member and the employer.

Outstanding service

When a plan member calls us, we treat them like a person, not a transaction. This approach allows us to resolve most questions in just one call.

We provide the same level of service to plan sponsors. In fact, Equitable recently ranked #1 for Service to plan sponsors in a recent survey of Canadian group benefits advisors conducted by NMG Consulting for its 2024 Canadian Group Benefits Study.

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“During my 20 years in HR, I've had experiences with several benefits providers. I find Equitable has fantastic response times and will work with you to help your employees. They truly are a great company to work with.”

Trish Connolly, Plan Administrator, Hunterwood Technologies Ltd.

Easy digital access

Our digital tools allow plan members to access their benefits quickly and conveniently. They also make it easier for you to do business with us.

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Secure online access where your plan members can get the most from their benefits, and you can manage your plan effortlessly.
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Online plan member enrolment

A secure, efficient way for plan members to enrol in the plan.

 

Equitable EZ Claim mobile app

Plan members can submit claims on the spot – and get paid faster.

What sets us apart

Like your business, Equitable is unique, too. We are:
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Mutual

We’re owned by participating policyholders, so we aren’t driven by short-term results or demands from shareholders. This allows us to build long-term strategies that foster ongoing stability and growth.
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Proudly Canadian

We’re committed to keeping our work at home – in Canada. When you contact us, you’ll reach your local regional sales office, or our customer care team in Waterloo, Ont.
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Stability you can count on

For more than a century, Canadians have chosen us to protect what matters most to them. Our strong financial results and consistent growth show we’ll be here for you now, and in the future.

 

For more information about Equitable’s group benefits, contact your advisor.

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Equitable

One Westmount Road North
P.O. Box 1603, Stn Waterloo
Waterloo, Ontario N2J 4C7
Phone: 519.886.5210
Toll Free: 1.800.722.6615
www.equitable.ca

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Accessibility for customer service

Customers who wish to provide feedback on the way Equitable Life of Canada provides services to people with disabilities can contact us by email, verbally or by letter. All feedback will be directed to the company Complaints Manager. Customers can expect to hear back within 15 business days. Complaints will be addressed according to our organization's complaint management procedures. The company's Customer Service Accessibility policy is available upon request from the company Complaints Manager.

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